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Do the support packages give me telephone support?

No, all support needs to go through our integrated support request system; this is so we can keep a fair queuing system and prioritise the customers who pay for premium support.

The integrated support request system also provides us with vital accurate data such as the user's operating system, browser, internet speed, client reference number and the permissions for that account, without going through the support request system our support team won't have this information and it can drastically slow down the resolution of your issue.
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