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Responding to a support ticket

All responses to support tickets should be done via the ticket system
Responding to the email notification will not update your ticket and the information will not reach the support team.


To respond to a ticket

Log into your Frooition account
Click on the Help tab
Click on the Support Requests tab
Select the ticket you wish to add a response to






Type your response into the Message Box
Add an attachment if required
Click Reply






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