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Error when listing. "The item cannot be listed or modified. The title and/or description may contain improper words, or the listing or seller may be in violation of eBay policy."
Viewed 49515 times since Mon, Apr 18, 2011
When attempting to upload an item to eBay you may receive the error message "The item cannot be listed or modified. The title and/or description may contain improper words, or the listing or seller may be in violation of eBay policy." What causes... Read More
I have forgotten my eBay login details
Viewed 33982 times since Tue, May 24, 2011
If you have forgotten your eBay password you will need to use the Forgot Your Password? page and follow the on-screen instructions. If you have forgotten your eBay ID you will need to use the Forgot Your User ID? page and follow the on-screen... Read More
Show the quantity available of an item as more than 10
Viewed 19585 times since Tue, Jul 10, 2012
If you have more than 10 of the same item to sell, you can choose to show the quantity available as "more than 10", or show the actual number of items available. To select whether to show the exact number of items: Go to My... Read More
How do I control which products appear within the cross promotional items section of my listing template?
Viewed 17987 times since Thu, Apr 14, 2011
The More Items promotion box displays items based upon the cross promotion criteria set up within your Frooition account. When 5 or more items are found in the matching category, these will be shown in the More Items section of the template.... Read More
Why is my item not appearing within my store once it has been listed to eBay?
Viewed 17918 times since Thu, Apr 14, 2011
Once you have uploaded a new item, eBay takes some time to index the listing, and insert it into your eBay store. This process can on occasion take up to 48 hours for eBay to complete. Please don't let this worry you though!! Your items... Read More
Using the eBay Out Of Stock Control Feature
Viewed 15208 times since Wed, Mar 12, 2014
By using the Out Of Stock Control functionality you can keep your Fixed-Price GTC (Good 'Til Cancelled) items alive, even when the quantity reaches zero. While the item has no quantity and is unavailable for purchase, eBay will remove it... Read More
How do I change/remove the left hand navigation bar from my category pages
Viewed 12502 times since Tue, May 10, 2011
To remove eBay's navigation menu from the left of your store pages, go to Manage My Store Display Settings Click Change next to Left Navigation Settings Uncheck the elements that you do not want displayed (uncheck all... Read More
Error renewing token : The end user has not completed Auth & Auth sign in "flow"
Viewed 11600 times since Thu, Apr 14, 2011
The error message you are receiving normally occurs if the authorisation process for obtaining your token was interrupted or not completed in some manner. ... Read More
How do I change the text that appears in my Store description?
Viewed 10474 times since Fri, Apr 15, 2011
Your store description text is actually setup within your eBay account. This is how to edit your description: Firstly, login to your eBay account, and click 'My eBay'. Once you have done this, select 'Manage My Shop... Read More
How do I enter my own Custom Item Specifics?
Viewed 9419 times since Wed, Apr 20, 2011
For various categories eBay support what is known as "Custom Item Specifics".  A large category that supports this feature is "Clothing, Shoes, and Accessories". In this example we shall use the category "(63864) Clothing,... Read More
How do I set/renew my token
Viewed 9076 times since Tue, Jun 21, 2011
In order to link your Frooition account with your eBay account you have to grant us permission as a 3rd party to perform certain actions on eBay on your behalf. This is done by way of a 3rd Party Authorisation token. You need to... Read More
I cannot set up multi-variations for my listing
Viewed 8185 times since Tue, May 24, 2011
I cannot set up multivariations for my listing Read More
Will using Bulk Revision lose my sales history?
Viewed 7896 times since Tue, May 24, 2011
No, using Bulk Revision will not affect your sales history or lose any watchers that you may have on your listings. Read More
Item Specifics update for Clothing, Shoes & Accessories - May 9th 2011
Viewed 7839 times since Wed, Apr 20, 2011
Fashion enthusiasts are excitingly browsing eBay fashion for clothing, shoes and accessories and also creating personalised fashion profiles based on key details such as style, size, brand, condition and type. ... Read More
Do I have to renew all 4 subscriptions for my eBay Store & Listings to display?
Viewed 7778 times since Fri, Feb 1, 2013
Do I have to renew all 4 subscriptions for my eBay Store & Listings to display? No, the only subscription that is required for your eBay design to display is the eBay Shop & Template subscription. The other subscriptions are useful tools to... Read More
Why don’t my Store Categories and promotion boxes appear on my About Me page?
Viewed 7571 times since Fri, Apr 15, 2011
As 'About Me' pages are available to both standard eBay users, and 'Store owners' alike, eBay have disabled store categories and promotional boxes, as obviously standard eBay users would have no purpose for them. Read More
Showing quantity of items available
Viewed 7496 times since Thu, Apr 14, 2011
If you have more than 10 of the same item to sell, you can choose to show the quantity available as "More than 10", or show the actual number of items available. To select whether to show the exact number of items: Go to My eBay. Click... Read More
My eBay account was hacked and now I cannot list anything
Viewed 6655 times since Wed, May 4, 2011
eBay have put a temporary block on your account in order to protect it. This block will prevent you from bidding, selling and sending messages to other eBay members until ebay restore your account to you. You can use the following link to contact... Read More
Creating custom pages
Viewed 6623 times since Fri, Aug 26, 2011
Go to My eBay Click Manage my Shop Click Custom Pages Click Create New Page Select the layout you require/prefer Click Continue Give the Page a title (This should be either About Us,... Read More
Guide to using your Frooition design with eBay File Exchange
Viewed 6557 times since Thu, Sep 11, 2014
File Exchange does not have the facility to add 3rd party design html (your Frooition template) so you will need to manually combine your Frooition template code with your item descriptions to add to File exchange. One way you can achieve this... Read More
I get an error of non-compliant image in my listing when trying to apply design.
Viewed 6022 times since Tue, Jun 18, 2013
When you apply design to your live eBay listings you are actually making an amendment to your live listings, and with any amendment eBay will check the current content of your listings and the content you are applying to ensure that it meets eBay&... Read More
How can I list directly from eBay using my Frooition Template
Viewed 5943 times since Tue, Jan 28, 2014
As eBay does not have a facility to insert 3rd party template code, your item description and listing template need to be combined, prior to adding the code to eBay during the listing process. The easiest way to do this and ensure that your... Read More
eBay Active Content Removal
Viewed 5650 times since Mon, Apr 4, 2016
eBay have announced in Seller Release 16.1 that they are planning to remove active content from listings. Active content includes Flash, plugins and Javascript, it does not stop branded design or the content you currently have within your listings. ... Read More
Understanding the eBay Site Interference Policy
Viewed 5352 times since Tue, May 21, 2013
As a seller on eBay it is important that your listings and store conform with all of eBay's seller policies, as failure to adhere to these site rules may result in the following actions; Listing cancellation, limits on account privileges,... Read More
How to add PayPal Bill Me Later to your Frooition store.
Viewed 5045 times since Fri, Aug 23, 2013
By following the instructions below you will add an advert for PayPal Bill Me Later® to your Frooition store front. Obtaining the code from PayPal Step 1: Visit http://financing.paypal.com Click the "Get... Read More
eBay Seller Release 13.1 (USA)
Viewed 4648 times since Wed, Mar 20, 2013
EBay have announced the spring 2013 Business Seller News (Seller Release 13.1), the new release introduces some great new features to help sellers and provide a better experience for buyers. Click here for more information Read More
Top Tips for Taking Great Photos for your eBay listings
Viewed 4498 times since Wed, Mar 20, 2013
Check out these tips and tricks from eBay for taking better pictures for your listings: eBay's Guide to Taking Great Photos Read More
Is it possible to view more statistics of my eBay activity other than desktop and mobile views?
Viewed 4494 times since Wed, Oct 1, 2014
Due to the volume of data required to display these statistics we are currently not offering any further statistics beyond the split of views between desktop and smartphones. Read More
Can I get a history of statistic views?
Viewed 4202 times since Wed, Oct 1, 2014
Within the Frooition software we display the previous seven days of desktop versus mobile views of your eBay product listings. Due to the volume of data required for these statistics it is not possible to display further than seven days. Read More
I have changed the gallery image for my listing but the template image has not updated
Viewed 3979 times since Mon, Sep 8, 2014
The product images that appear in the Frooition portion of your listing are hard coded into your design at the time the template is applied. Changing your eBay gallery images will not alter the images within your listing and so the... Read More
How does Frooition know if my eBay listing is loaded on a desktop or a smartphone
Viewed 3978 times since Wed, Oct 1, 2014
When one of your product listings is viewed on eBay the design elements contained within your listing is delivered from Frooition's content delivery network (CDN). Our CDN has 52 locations in 5 continents, which means all your content is... Read More
Can I be notified of an eBay token expiration?
Viewed 3933 times since Thu, Dec 4, 2014
The eBay token is the link between your Frooition account and your eBay account, the link is necessary so that dynamic content in your listing design can be delivered to your live eBay listings, without an active token some elements of your design... Read More
The mobile statistics are out of date, can they be updated.
Viewed 3769 times since Wed, Oct 1, 2014
The stats within the Frooition software dashboard showing your desktop versus mobile views is updated automatically as statistics become available. Due to the volume of statistics and to ensure a complete full day of information, no statistics within... Read More
I am having problems copying HTML code out of Microsoft Word?
Viewed 3441 times since Thu, Apr 14, 2011
Microsoft Word is not a HTML editor. The problem with creating any kind of HTML driven content within Word is that Microsoft add their own MSO (Microsoft Office) tags to all of the coding. These MSO tags do not serve any purpose,... Read More
Importing product information from eBay
Viewed 1090 times since Fri, Jun 2, 2017
You can use the following method to import the listing information from your live eBay listings into Frooition to create profiles. NB the profiles are not linked to the live items. Go to the eBay tab in Frooition Expand the 'Active eBay... Read More
 
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