Category Articles RSS Feed
What listing information can I import and export?
Viewed 14005 times since Wed, Jun 8, 2011
b-->t --> By using the 'Bulk Import' feature you can quickly create new progfiles or update existing ones, dramatically cutting down the time to having you looking more professional on eBay! Existing profile information can also be made... Read More
Importing Parts Compatibilities for eBay Motors
Viewed 10074 times since Wed, Aug 22, 2012
By using the 'Bulk Import' feature you can quickly create compatibility lists for new or existing profiles, cutting down the time it takes in listing to eBay. Importing of multiple compatibilities is done through two special '... Read More
How can I change the product images or description that appear within my listing design
Viewed 9849 times since Wed, May 9, 2012
The easiest way to update your listings and ensure that your template code is not affected is to use a template profile from within your Frooition Account to generate new code for you. You can then use... Read More
How do I set/renew my token
Viewed 9073 times since Tue, Jun 21, 2011
In order to link your Frooition account with your eBay account you have to grant us permission as a 3rd party to perform certain actions on eBay on your behalf. This is done by way of a 3rd Party Authorisation token. You need to... Read More
How can I make changes to the promotion boxes on my storefront (Star Item & Ending Soonest)
Viewed 8455 times since Tue, Jun 7, 2011
The promotion boxes on your storefront - such as Ending Soonest and Star Item - are managed from the eBay Tab -> Storefront-> eBay Promotion Boxes. Select the promotion box you want to change from the drop down menu and Click... Read More
eBay Motors Listings Parts Compatibility & Product Catalogue
Viewed 8296 times since Fri, Jun 10, 2011
Video Tutorial Showing Read More
Will using Bulk Revision lose my sales history?
Viewed 7894 times since Tue, May 24, 2011
No, using Bulk Revision will not affect your sales history or lose any watchers that you may have on your listings. Read More
Getting started with Frooition - Listing your first item
Viewed 7794 times since Wed, Nov 2, 2011
The Frooition software allows you to list directly to eBay with a Frooition design similar to the way you would do it on eBay > Sell Your Item. Each item has a profile with stages 1- 7. You can jump to a stage by clicking the... Read More
Do I have to renew all 4 subscriptions for my eBay Store & Listings to display?
Viewed 7777 times since Fri, Feb 1, 2013
Do I have to renew all 4 subscriptions for my eBay Store & Listings to display? No, the only subscription that is required for your eBay design to display is the eBay Shop & Template subscription. The other subscriptions are useful tools to... Read More
Importing Parts Compatibilities for UK Motors
Viewed 7201 times since Tue, Aug 28, 2012
By using the 'Bulk Import' feature you can quickly create compatibility lists for new or existing profiles, cutting down the time it takes in listing to eBay. Importing of multiple compatibilities is done through two special '... Read More
Frooition Software Overview
Viewed 6803 times since Fri, Jun 10, 2011
General Video Overview Showing the features of the Frooition Software Read More
Importing Parts Compatibilities for US Motorcycles
Viewed 6717 times since Tue, Aug 28, 2012
By using the 'Bulk Import' feature you can quickly create compatibility lists for new or existing profiles, cutting down the time it takes in listing to eBay. Importing of multiple compatibilities is done through two special '... Read More
Getting started with Frooition - Store Categories
Viewed 6487 times since Wed, Nov 2, 2011
If you make any changes to your categories within eBay you need to update the categories stored in your Frooition account as they are not linked dynamically Navigate to eBay Storefront > eBay Store cats Click Sync... Read More
How do I change what appears in the More Items box on my listings
Viewed 6090 times since Tue, Jun 21, 2011
The More Items promotion box displays items based upon the cross promotion criteria set up within your Frooition account To change these settings go to eBay tab > Cross Promotions The default setting is to promote items from the... Read More
My template design is not displaying correctly
Viewed 6076 times since Mon, Jun 20, 2011
As the template code is held within the code for your item description it is possible to inadvertently change the code when revising your item. The easiest way to sucessfully make changes to the description of your live listings (or to... Read More
Creating a storefront promotion box
Viewed 5948 times since Mon, Nov 26, 2012
You can easily create promotion boxes to appear on your storefront from within your Frooition account. Storefront promotion boxes are managed from the eBay Tab -> Storefront-> eBay Promotion Boxes. Click Create New Select the type of... Read More
Importing Multi-Variations
Viewed 5891 times since Tue, Jul 23, 2013
Please note that importing multi-variations replaces existing variations and variation pictures for a profile. If you wish to perform an update of existing variation information you must specify all the variations instead of just those that... Read More
I have made changes to my categories but they are not showing in my store
Viewed 5683 times since Tue, May 24, 2011
If you make any changes to your categories within eBay you need to update the categories stored in your Frooition account as they are not linked dynamically Navigate to eBay Storefront > eBay Store cats Click Sync Categories from eBay ... Read More
Importing Item Specifics
Viewed 5584 times since Tue, Jul 30, 2013
Please note that importing item specifcs replaces the existing item specifics for a profile. If you wish to perform an update of existing information you must specify all the item specifics instead of just those that require updating... Read More
BIN icon shows in promo boxes for auction items
Viewed 5332 times since Tue, Apr 19, 2011
Log into the Frooition Software Click eBay  -> eBay Promotion Boxes Select the promotion box that you want to change from the Edit a previously created box drop down menu Click Edit Promo Box Select No under Show Buy... Read More
Import Parts Compatibility for eBay Boats
Viewed 5327 times since Thu, May 30, 2013
By using the 'Bulk Import' feature you can quickly create compatibility lists for new or existing profiles, cutting down the time it takes in listing to eBay. Importing of multiple compatibilities is done through two special '... Read More
My promotion boxes do not have any text
Viewed 5066 times since Tue, May 24, 2011
You will probably find that the text is there but is set to display as the same colour as the background of the Promotion box. Log into the Frootion software. Go to eBay  -> eBay Promotion boxes Select the promotion box... Read More
Why do you provide support via this knowledgebase and a ticket system? Why not via telephone?
Viewed 4952 times since Mon, Apr 18, 2011
There are many reasons why we opt for online support as our preferred delivery method, including: Support issues are recorded making identifying problem trends and training requirements easier ... Read More
How long will it take for my design extra to be installed?
Viewed 4895 times since Fri, Feb 1, 2013
The majority of design extras have a lead time of 2 weeks, however once you have purchased the design extras you will receive emails stating your start date and preview dates so you are always kept in the loop. Read More
How do I renew my subscription?
Viewed 4878 times since Fri, Feb 1, 2013
Renewing your Frooition subscription is easy. Login to the Frooition software Click the account tab: Scroll to the required subscription panel: (Shop & Template is the subscription required to keep your eBay... Read More
Common Import Errors
Viewed 4804 times since Thu, Aug 1, 2013
Shown below is a list of the most common errors that may occur during the import process. Please note that this is not an exhaustive list. General Import Errors Unable to process Line: 1 to determine which fields to import Validation... Read More
How to raise a support ticket
Viewed 4537 times since Wed, May 15, 2013
Log into your Frooition account Click on the help tab Click on the Support Requests tab Click Contact Us Complete the ticket form with as much detail as possible: Read More
Is it possible to view more statistics of my eBay activity other than desktop and mobile views?
Viewed 4493 times since Wed, Oct 1, 2014
Due to the volume of data required to display these statistics we are currently not offering any further statistics beyond the split of views between desktop and smartphones. Read More
How do I contact support?
Viewed 4223 times since Fri, Feb 1, 2013
Login to the Frooition software Click the Help tab Click the Support Request tab Click the Contact Us Button Your details will be pre-filled but you may update them if they need to be different (for example if you wish the... Read More
How can I update my listings without affecting the template
Viewed 4218 times since Thu, Aug 1, 2013
The easiest way to update your listings and ensure that your template code is not affected is to use a template profile from within your Frooition Account to generate new code for you. You can then use this code to update your live listing ... Read More
Can I get a history of statistic views?
Viewed 4198 times since Wed, Oct 1, 2014
Within the Frooition software we display the previous seven days of desktop versus mobile views of your eBay product listings. Due to the volume of data required for these statistics it is not possible to display further than seven days. Read More
How does Frooition know if my eBay listing is loaded on a desktop or a smartphone
Viewed 3978 times since Wed, Oct 1, 2014
When one of your product listings is viewed on eBay the design elements contained within your listing is delivered from Frooition's content delivery network (CDN). Our CDN has 52 locations in 5 continents, which means all your content is... Read More
Update an email address and adding additional contact details
Viewed 3893 times since Mon, Jul 22, 2013
Each Frooition account has an email address attached to it, any subscription reminders, platform updates or marketing emails from Frooition will be sent to this email address. You can add a further four emails and two cell / mobile numbers to... Read More
The mobile statistics are out of date, can they be updated.
Viewed 3768 times since Wed, Oct 1, 2014
The stats within the Frooition software dashboard showing your desktop versus mobile views is updated automatically as statistics become available. Due to the volume of statistics and to ensure a complete full day of information, no statistics within... Read More
Importing Parts Compatibilities for Australia Motors
Viewed 3761 times since Mon, Nov 19, 2012
By using the 'Bulk Import' feature you can quickly create compatibility lists for new or existing profiles, cutting down the time it takes in listing to eBay. Importing of multiple compatibilities is done through two special '... Read More
Why choose a subscription package over separate subscriptions?
Viewed 3615 times since Fri, Feb 1, 2013
By choosing a subscription package and paying annually you can save 30% compared to buying each subscription separately. The subscription packages include:   Shop & Template Subscription Bulk Revision Subscription Image... Read More
Responding to a support ticket
Viewed 3571 times since Tue, Jul 9, 2013
All responses to support tickets should be done via the ticket system Responding to the email notification will not update your ticket and the information will not reach the support team. To respond to a ticket Log into your Frooition... Read More
Frooition Branded Storefront Getting Started Guide
Viewed 3550 times since Mon, Mar 3, 2014
Click the following link to download a copy of the Branded Storefront Getting Started Guide: Download Read More
Do you offer free support?
Viewed 3328 times since Fri, Feb 1, 2013
Yes, we offer a great free level of support via an integrated support request system with a response time of 1-3 working days as well as access to a wealth of free videos, step by step guides, tutorials, knowledge base articles and helpful marketing... Read More
Do I need a maintenance package?
Viewed 3262 times since Fri, Feb 1, 2013
No, the majority of customers will be fine with the free tier of support; however larger customers will have peace of mind with the higher levels of support and priority responses. Customers who make regular changes to their store will benefit from... Read More
Why does the Bundled Package have 4 separate subscriptions?
Viewed 3260 times since Fri, Feb 1, 2013
The bundled package displays as 4 separate subscriptions to enable you complete freedom to upgrade and change your subscriptions as you see fit. Read More
Frooition Signature - Getting Started Guide
Viewed 3254 times since Mon, Mar 3, 2014
Click the following link to download a copy of the Frooition Signature Getting Started Guide: Download Read More
Frooition - Getting Started Guide
Viewed 3156 times since Mon, Mar 3, 2014
Getting Started guide - Click Here Read More
TLS 1.1 and TLS 1.2 in Internet Explorer
Viewed 2572 times since Mon, Nov 30, 2015
To maintain the highest security standards and promote the safety of your data, Frooition has proactively updated its systems to no longer support TLS 1.0 as of December 7th, 2015. If you are using Internet Explorer to access Frooition,... Read More
How to reset your sign in password
Viewed 2458 times since Wed, Oct 7, 2015
To sign in to the Frooition software and access your design management account and listing resources, go to software.frooition.com and enter your username and password. If you have forgotten your username or password you can request a reset by... Read More
I can’t see an item I wish to purchase what can I do?
Viewed 2420 times since Fri, Feb 1, 2013
The design extras page features our most popular design extras, if you cannot see an item you require then you can raise a Support Request requesting the design extras. If the design extra is available we will let you know its credit value and if... Read More
Can I get a refund for unused credits?
Viewed 2314 times since Fri, Feb 1, 2013
No, unfortunately credits cannot be refunded if they are not used, however there are lots of different design extras available for all budgets and we have no minimum purchase amount so you only need to buy the amount you need. Read More
I thought the subscriptions started at 20 GBP | 33 USD | 31 AU | 33 CAD
Viewed 2260 times since Fri, Feb 1, 2013
The eBay Shop & Template subscription does start from £20 GBP | $33 USD | $31 AU | $33 CAD. This is required to constantly deliver the content required to keep your eBay design live and dynamic. You may... Read More
What are the differences between the maintenance packages?
Viewed 2252 times since Fri, Feb 1, 2013
Free Bronze Silver Gold Access to online video tutorials, KnowledgeBase, FAQ's, Getting Started Guide. Support Request System Response Time 1-3 Business Days Guaranteed 1... Read More
Do the support packages give me telephone support?
Viewed 2108 times since Fri, Feb 1, 2013
No, all support needs to go through our integrated support request system; this is so we can keep a fair queuing system and prioritise the customers who pay for premium support. The integrated support request system also provides us with vital... Read More
Will my bundle credits roll over?
Viewed 2093 times since Fri, Feb 1, 2013
No, any credits included as part of a maintenance package need to be used in the month they were issued. If you have purchased design extra credits separately, these have no expiry date so will not expire at the end of each month. Read More
Updating Storefront promo Boxes (non-flash)
Viewed 1842 times since Wed, Oct 19, 2016
From your Frooition account navigate to eBay > Storefront >eBay Promotion Boxes Click 'Edit/Preview' next to the box you wish to update You are the presented with the settings page for the box. ... Read More
Increasing Image Hosting allocation
Viewed 1679 times since Wed, Dec 14, 2016
You can upgrade from the Account tab in your Frooition account where you can also find details of the pricing for the different hosting levels (click Increase Hosting Size on the Account page to see the list). To upgrade: Click Increase... Read More
Importing product information from eBay
Viewed 1083 times since Fri, Jun 2, 2017
You can use the following method to import the listing information from your live eBay listings into Frooition to create profiles. NB the profiles are not linked to the live items. Go to the eBay tab in Frooition Expand the 'Active eBay... Read More
 
Frooition ServicesSoftware LoginContact UsCopyright Frooition © 2010-2018