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How long will it take for my design extra to be installed?
Viewed 4895 times since Fri, Feb 1, 2013
The majority of design extras have a lead time of 2 weeks, however once you have purchased the design extras you will receive emails stating your start date and preview dates so you are always kept in the loop. Read More
I can’t see an item I wish to purchase what can I do?
Viewed 2420 times since Fri, Feb 1, 2013
The design extras page features our most popular design extras, if you cannot see an item you require then you can raise a Support Request requesting the design extras. If the design extra is available we will let you know its credit value and if... Read More
Can I get a refund for unused credits?
Viewed 2314 times since Fri, Feb 1, 2013
No, unfortunately credits cannot be refunded if they are not used, however there are lots of different design extras available for all budgets and we have no minimum purchase amount so you only need to buy the amount you need. Read More
Will my bundle credits roll over?
Viewed 2093 times since Fri, Feb 1, 2013
No, any credits included as part of a maintenance package need to be used in the month they were issued. If you have purchased design extra credits separately, these have no expiry date so will not expire at the end of each month. Read More
How do I buy additional Credits
Viewed 1357 times since Fri, Feb 1, 2013
Login to the Frooition software Click the design extras tab You will see a box with your credit balance: Click the Purchase More Credits link Select how many credits you wish to purchase: Click the Purchase Custom Work Credits button You can... Read More
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