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How do I contact support?
Viewed 4223 times since Fri, Feb 1, 2013
Login to the Frooition software Click the Help tab Click the Support Request tab Click the Contact Us Button Your details will be pre-filled but you may update them if they need to be different (for example if you wish the... Read More
Responding to a support ticket
Viewed 3571 times since Tue, Jul 9, 2013
All responses to support tickets should be done via the ticket system Responding to the email notification will not update your ticket and the information will not reach the support team. To respond to a ticket Log into your Frooition... Read More
Do you offer free support?
Viewed 3328 times since Fri, Feb 1, 2013
Yes, we offer a great free level of support via an integrated support request system with a response time of 1-3 working days as well as access to a wealth of free videos, step by step guides, tutorials, knowledge base articles and helpful marketing... Read More
Do I need a maintenance package?
Viewed 3262 times since Fri, Feb 1, 2013
No, the majority of customers will be fine with the free tier of support; however larger customers will have peace of mind with the higher levels of support and priority responses. Customers who make regular changes to their store will benefit from... Read More
How to reset your sign in password
Viewed 2458 times since Wed, Oct 7, 2015
To sign in to the Frooition software and access your design management account and listing resources, go to and enter your username and password. If you have forgotten your username or password you can request a reset by... Read More
What are the differences between the maintenance packages?
Viewed 2252 times since Fri, Feb 1, 2013
Free Bronze Silver Gold Access to online video tutorials, KnowledgeBase, FAQ's, Getting Started Guide. Support Request System Response Time 1-3 Business Days Guaranteed 1... Read More
Do the support packages give me telephone support?
Viewed 2108 times since Fri, Feb 1, 2013
No, all support needs to go through our integrated support request system; this is so we can keep a fair queuing system and prioritise the customers who pay for premium support. The integrated support request system also provides us with vital... Read More
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